Salesforce Text Messaging for Quick and Effective Communication
There are uncountable benefits that come along with text communication. Apart from quick connectivity, text messages let you connect with prospects and customers on the move. Firms can easily connect and interact with them on their ubiquitous devices anytime. More importantly, when you target audiences on their hand-held devices, no text message goes untouched by its receivers.
Though Salesforce doesn’t provide any default functionality to receive or send text messages from Salesforce, it’s feasible for Salesforce users.
You can install 360 SMS, a Salesforce text messaging app from AppExchange for advanced texting capabilities, and also eliminates the need to hunt for a separate mass texting app on AppExchange for bulk texting. By extending the capability of your Salesforce instance, not only can you communicate effectively with audiences but reap various other Salesforce text messaging benefits.
Improved Customer service
Customer service is a vital aspect that can make or break the business.
With the ability to send text from Salesforce, organizations can provide quality support services to customers. SMS is the easiest and quickest method to connect with anyone with just a few clicks. So, by providing an SMS gateway to your prospects for communication, you make it more convenient for them to reach out to you. Thus, they can send their queries and concerns through texts. In return, agents can resolve their queries right away through a 1-on-1 conversation.
Personalized communication and Better Reach
The more convenient it is to reach your business, the better it is for your business. Salesforce text message provides the most convenient way for users to reach out to your business, and they can connect with you quickly using the most popular chatting interface.
Other than this, agents can track and understand their customer’s behavior, tastes, and preferences and engage with them through personalized text messages. Thus, text messaging on Salesforce could help them to engage and drive more conversions.
Strengthened Relationships
Better relationships with customers leads to repeat business and improvement in customer acquisition rate.
By integrating a texting app from Salesforce, agents can effortlessly manage relationships with customers using automated or triggered texting. Using automated Salesforce texting, you can elicit instant responses in the case of any incoming SMS. Besides, with the use of a text messaging app in Salesforce, you can automate conversations and send payment reminders, follow-up texts, greeting texts at scale.
Increase Productivity & Process Efficiency With Targeted Messaging
Text messaging in Salesforce lets you improve your text process efficiency by making it quick and effective. With analytics, users can head to more targeted marketing and also take customer experience to the next level. 360 SMS is a Salesforce-native texting solution
that makes it easier to manage relationships and send a text message from Salesforce at a preferred time by scheduling.
Being the best texting app on Salesforce for advanced texting, 360 SMS lets you perform all text operations much conveniently and quickly. So whether it is about a business texting app in Salesforce or a mass text message app from Salesforce, users can use the power of Salesforce and SMS together for meaningful interactions.
