How Can Different Verticals Use Media-rich WhatsApp Messaging in Salesforce?

Are you looking forward to getting a competitive edge over your competitors? Then why do things in an ordinary way like everyone’s doing? So, sidestepping traditional SMS communication, it’s time to revamp your communication methods and try something new that can make your business stand out from the crowd. Try to add a richer experience to your customers with rich media content that seems appealing to both customers’ eyes and minds. For this, users can count on media-rich WhatsApp messaging in Salesforce. It becomes easy for businesses to improve their brand presence and customer experiences with visuals. Here are a few use cases of how different verticals can use Salesforce WhatsApp rich media messaging.

Media-rich WhatsApp Messaging in Salesforce Across Verticals

WhatsApp Messaging in Salesforce for Education

Every industry has the potential to avail of the advantages of rich media WhatsApp messaging in Salesforce to deliver a rich experience to their clients, including education.

Institutions can send educational videos over WhatsApp and explanatory images for concept clarity to transform educational patterns. More importantly, staff can send audio clips when a student requests explaining the concept and help students with a specific topic.

Salesforce WhatsApp for Healthcare

The Healthcare industry can also use WhatsApp messaging in Salesforce to send custom yoga videos based on customer concerns. Also, they can send images of custom diet charts to help their clients.

Besides, they can send other important health documents privately and securely in Pdf or other formats. This can prevent patients from paying a visit to the health clinic to collect reports.

WhatsApp Messaging in Salesforce for Service Industry

The service industry always strives to deliver the best service to their customers, and WhatsApp messaging in Salesforce provides numerous ways to serve customers better with multi-media messaging.

Service providers like salons can send coupons to their customers. Besides, they can send testimonial videos to instill trust in new customers. The aviation industry can send boarding passes to their passengers over WhatsApp to add convenience.

Nonprofits using Salesforce WhatsApp

Nonprofits do not work or intend to sell anything with a view of making a profit. So, they need to make efforts to win the trust of potential donors to drive donations. Therefore, they can count on WhatsApp messaging in Salesforce to showcase their best work.

They can send short videos of events they conducted and show their work methodologies. They can also send pictures of awards and recognition events to strengthen their brand.

Insurance Sector using WhatsApp Messaging in Salesforce

The insurance industry involves a lot of paperwork. So, to simplify the documentation process, insurance agents can use WhatsApp messaging and exchange documents in various formats. More importantly, if insurance agents have to pay a visit to the client’s place, insurance companies can send a picture of the insurance agent and inform clients in advance. This way, companies can familiarize clients with the identity of the insurance agents.

Final Thoughts

Media-rich WhatsApp messaging in Salesforce helps business verticals to add versatility to their communication strategies. As a result, it becomes easier to create a unique and recognizable identity for your brand and improve customer experiences along with customer satisfaction. Incorporating audio, videos, images, gifs, stickers, etc., into your business communication, you can add a visual appeal to every information you send and make it more interesting to consume. So y choosing a texting solution that offers multi-channel support, you can minimize your business investments. For example, 360 SMS also provides extended support of 8 channels, including WhatsApp.