5 Reasons to Choose Salesforce SMS Integration for Business

Old-school communication channels for business communication no more work for fast, convenient, and reliable communication. Businesses need to revamp their communication processes from time to time to cater to the requirements of modern users and advanced communication.

As a result, Salesforce SMS integration has become the most crucial process for businesses to take business communications to the next level and interact with audiences conveniently, irrespective of their location.

Apart from communication, there are many more ways to send SMS from Salesforce and achieve different objectives.

Improve First call resolution (FCR)

If employees know about the customer’s concerns and issues in advance, they can gear themselves up to provide better resolution.

So, with the help of Salesforce SMS integration, businesses can set up DIY chatbots for the most common inquiries and questions and route complex inquiries to the relevant skilled teams. This helps teams prepare themselves to resolve inquiries over the first call with appropriate solutions.

Many texting apps support the no-code configuration of chatbots. For example, users can also avail of no-code automation to configure chatbots with 360 SMS.

Induce More Leads in Lead Pipeline Faster

Salesforce SMS integration for business paves several ways to attract multiple leads simultaneously. You can market a keyword to attract interested customers without much effort.

Besides, you can automate a series of text messages at scale to engage with potential customers. Also, you can converse one-on-one with audiences to qualify inquiries and convert them into leads. All these activities can be done simultaneously and help you fill the lead pipeline faster.

Let Automation Handle Low-Value Leads

When you choose Salesforce SMS integration, you don’t always need to send SMS from Salesforce manually. In addition, you can reap the advantages of automated texting whenever necessary.

Instead of investing time in engaging personally with unresponsive and lost business leads, you can count on SMS drip campaigns and put a series of automated messages to follow-up and engage with such leads.

This way, you can make the most out of your working hours and focus on high-value leads.

Modernize Your Marketing Effort

Sometimes not even influential words work to market and attract customers. You need much more than that. If you opt for Salesforce SMS integration, you can innovate and enhance your marketing pursuits by adding visuals through MMS.

This could help you tap into more effective and influential marketing and gain a competitive edge.

Stay at Fingertips and Be Accessible By Your Customers

How a prospect or customer interacts with your brand depends on the mood to a great degree. After being on calls for the entire day while talking to their personal and professional connections many times, customers want to communicate at their own convenience.

And this is only possible with texting. So, Salesforce SMS integration allows you to provide that kind of convenience to your customers and be accessible by staying at their fingertips.

Conclusion

Salesforce SMS integration allows users easily incorporate texting capabilities into Salesforce. Texting further opens up several new ways to serve, market, and sell their business offerings.

Besides, users can count on text to provide quality service round the clock, add convenience to customers, resolve their queries faster, and provide an easy platform for customers to reach out to their brand.

With texting, users can explore many new ways to interact with audiences at different stages and transform their communication patterns.